How does therapy work?

There is not a “one size fits all” for therapy. Each individual (or family) comes in with their own beliefs, experiences, backgrounds, strengths and areas of growth. Our goal is to create a safe and trusting environment to 1) understand you and your needs, 2) collaborate with you on identifying the core issues and creating goals for therapy and 3) foster development of evidence-based strategies to heal, cope and achieve personal growth. Depending on the complexity of the issues and the goals of treatment, therapy can be short term or longer term. It all starts with a consultation call. The therapist and you then will find a weekly date and time to meet for sessions. For convenience and depending on need, we offer both in person or virtual sessions. Depending on issues and goals of therapy, we can individualize sessions to include individual, parent and/or family sessions.

Is therapy confidential? 

In general, the law protects the confidentiality of communications between a client and the therapist. No information is disclosed without prior written permission from the client.

However, there are some exceptions required by law to this rule. Exceptions include:

• Suspected child abuse or dependant adult or elder abuse. Therapists make every effort to ensure safety without breaking confidentiality however, if a child has been abused or neglected the therapist is required to report this to the authorities.

• If a client intends to harm himself/herself/themself. Suicidal thoughts are common for many therapy clients, so the therapist will make every effort to work with the individual to ensure their safety without breaking confidentiality. However, additional measures may need to be taken to keep a client safe at home.

• If a client is threatening serious harm to another person. Again, your therapist will make every attempt to work with you to ensure everyone's safety without breaking confidentiality. However, if the therapist believes someone is in imminent danger, s/he is required to notify the authorities.

Does New Lens accept insurance?

New Lens is an out-of-network provider and does not work directly with insurances. New Lens can provide superbills upon request because your insurance carrier may reimburse you for a portion of the cost. What this means is that you would pay out of pocket at the time of the session and then your insurance carrier would reimburse you directly for a portion of the cost. Most PPO insurance plans offer out-of-network mental health coverage, but the reimbursement rate (typically, a percentage of the out-of-pocket cost) varies based on your specific carrier and plan. Please contact your insurance carrier for more information.

What is the Good Faith Estimate?

By law, you have the right to receive a "Good Faith Estimate" explaining how much your medical care will cost. Under the law, healthcare providers need to give clients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services.

Make sure your healthcare provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service. You can also ask your healthcare provider for a Good Faith Estimate before you schedule a service. 

If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.